Azalea CounsellingCounselling in Eastleigh near Winchester
with Vicky Mould MNCS Prof Accred.

Frequently Asked Questions. counsellingpuzzlepiece

Where are you based?

I work from private and comfortable rooms at the Wells Place Centre, Wells Place, Eastleigh, SO50 5LJ.

I also provide counselling through Skype (webcam/video or instant messenger).


When do you offer appointments?

I work on Mondays, Wednesdays and Thursdays during the daytime and evening. If you're considering counselling via Skype, I may also have space on a Tuesday. Please contact me to see if I have an available time that works for you.


How much will it cost?

Individual appointments are charged at £45 for 60 minutes.

Couples appointments are charged at £62 for 90 minutes.

Family appointments (3 or 4 people in close relationships) are charged at £68 for 90 minutes.


Do you offer concessions for people on a low wage or benefits?

Yes, and I usually have 1 or 2 spaces for concessions. If finances are a concern for you, please speak to me about this.


How do I contact you?

You can call 07729 193629, and if I'm not available immediately, please leave a voicemail or send a text. Alternatively, you can email me through this website and I will respond within 24 hours.


How can I check that you're a fully qualified counsellor?

I am an Accredited Professional Registrant of the National Counselling Society, and I adhere to their Code of Ethical Practice.

You can view my details on the National Counselling Society's website. I am also listed on Psychology Today and the Welldoing Directory.


How confidential is counselling?

Counselling is strictly confidential, and this is all-important in establishing and maintaining trust. However, there are exceptions, such as if I have significant concerns about your safety and wellbeing or the safety and wellbeing of others, including a child or young person.

Supervision is a requirement for all counsellors, and it enables me to provide the best possible service when I see you. I explore all my counselling work in supervision, however, your identity would never be revealed to my supervisor.


What happens at the first appointment?

I appreciate that speaking to a counsellor can feel scary, so I will do my utmost to put you at ease.

The first appointment provides an opportunity for us to talk through what's led you to seek counselling and what you hope to achieve from it, and establish if we could work well together.

If we decide to work together, we will agree the day, time and frequency of sessions through a counselling contract.


How many sessions will I/we need?

It's hard to say - the number of sessions varies between people.

Some people feel they get what they need in 6-8 sessions, whereas others come for many months or years.

I do encourage 6 sessions to begin with, so that we can establish the effectiveness of our work together.


What happens if I/we can't attend a session?

If you cannot attend a session for any reason, please let me know by phone or email. You will need to provide a minimum of 24 hours notice for cancellations, otherwise a fee will be charged.


Can anyone benefit from counselling?

Yes. Counselling provides a safe space where you can be yourself, without the fear of being judged. You can talk to someone who is trained to hear you, respect your feelings without imposing their own views, and help you move forward.

Counselling usually works best with a counsellor that's a good fit for you, yet you also need a willingness to engage in it - counselling is an active partnership, as opposed to something that is done to you.


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