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Azalea Counselling Counselling in Eastleigh near Winchester
with Vicky Mould

Privacy policy

This privacy policy explains how I use the information provided by you through this website.

Information I may collect about you
When you contact me through this website, I may collect, use and store information such as:

  • Your name
  • Email
  • Phone number
  • Date of birth, address and GP surgery
  • The nature of your referral or enquiry, including mental and physical health needs.

    How I may use this information about you
    I may use this information in the following ways:

  • To inform you about my counselling service
  • To answer any questions you have
  • To arrange a session, respond to cancellations or requests to reschedule sessions
  • To establish a working agreement with you
  • To seek feedback on your experience of counselling with me.

    I may publish new testimonials on this website, yet only if I have consent for this.

    Storing the information that you provide
    It is important to note that any information carried over the internet may be intercepted, lost, corrupted or accessed by other people.

    I will do my utmost to safeguard the information you provide, including using a personal password-protected computer.

    If we have contact yet choose not to proceed with counselling, I will delete the information I hold about you one month after this contact.

    If we engage in counselling together, I will hold your information for three years after the date counselling ends or the last time I saw you.

    Sharing personal information with others
    Sharing of information is not common practice, yet it may be necessary if I need to protect you or others from serious harm.

    I will not share your details with another professional or agency unless you ask and give signed consent for me to do so, or it's an exceptional circumstance where I can break confidentiality, such as:

  • If I have serious concerns about your safety and wellbeing or the safety and wellbeing of others, including a child or young person
  • When I am legally obliged to, such as in cases of terrorism, drug trafficking or money laundering
  • If I am required to give evidence by a court of law, including a coroner or judge.

    Your rights under the GDPR
    You may request details of the information I hold about you under the General Data Protection Regulation (GDPR) 2018.

    If you would like to request a copy of the information I hold about you, please email [email protected]

    I aim to keep your information up to date, yet if you believe that this information is incorrect or incomplete, please let me know as soon as possible so that I can amend it for you.

    Changes to this privacy policy
    I will keep this policy under regular review, and I will place any updates on this page. This policy was last updated on 11th December 2020.

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