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Azalea Counselling Counselling in Eastleigh near Winchester
with Vicky Mould

Privacy policy

Privacy policy

This privacy policy explains how I use the information provided by you through this website.

Information I may collect about you
When you contact me through this website, I may collect, use and store information such as:

  • Your name
  • Email
  • Phone number
  • Date of birth, address and GP surgery
  • The nature of your referral or enquiry, including mental and physical health needs.

    How I may use this information
    I may use this information in the following ways:

  • To inform you about my counselling service
  • To answer any questions you have
  • To arrange a session, respond to cancellations or requests to reschedule sessions
  • To establish a working agreement with you
  • To seek feedback on your experience of counselling with me.

    I may publish new testimonials on this website, yet only if I have consent for this.

    Storing your records
    I will do my utmost to safeguard information about you, including your personal and contact details and any other information relevant to counselling.

    I am registered with the IOC (Information Commissioner's Office) and use appropriate storage systems on a personal password-protected computer.

    Sharing your details with others
    I will not share your details with another professional or organisation unless I have your consent to do so, or it's an exceptional circumstance where I can break confidentiality, such as:

  • If I have serious concerns about your safety and wellbeing or the safety and wellbeing of others, including a child or young person
  • You disclose knowledge of or involvement in acts of terrorism, drug trafficking or money laundering.

    Where it's possible, I will discuss such matters with you before breaking confidentiality.

    Your rights under the GDPR
    You may request details of the information I hold about you under the General Data Protection Regulation (GDPR) 2018.

    If you would like to request a copy of the information I hold about you, please email [email protected]

    I aim to keep your records up to date. If you believe they need amending, please let me know so I can do this for you.

    Retaining your records
    I will hold your information for the following:

  • Three years after the date counselling ends
  • Or one month after our last contact if we decide not to proceed with counselling.

    All records held about you will then be deleted from my computer.

    Changes to this privacy policy
    I will keep this policy under regular review, and I will place any updates on this page. This policy was last updated on 31st August 2021.



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