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Azalea Counselling Counselling in Eastleigh near Winchester
with Vicky Mould

Privacy policy

This privacy policy explains how I, Vicky Mould, use the information provided by you through this website.

Information I may collect about you
When you contact me through this website, I may collect, use and store the following types of personal information:

  • Your name
  • Email address
  • Telephone number
  • GP contact details
  • Information relevant to your self-referral or enquiry.

    Website usage information is collected using cookies.

    Using the information you provide
    The information you provide may be used in the following ways:

  • To arrange an introductory session in person, by video or phone
  • To answer any questions you may have
  • To provide information about the service I offer and to notify you of any changes to that service
  • To respond to cancellations or requests to reschedule sessions
  • To seek feedback on your experience of counselling with me.

    I will always seek your permission to publish testimonials on this website.

    I will not share your information for any form of marketing.

    Storing information
    I will do my utmost to safeguard the information you provide.

    Emails, documents and client notes are stored on a password protected PC/device. I will keep this information for three years from the date our counselling ends or the last time I saw you.

    Sharing information
    I will not share your details with other professionals, unless you give me signed consent to do so, or I have serious concerns about your safety and wellbeing or that of someone else you tell me about, including a child or young person.

    Your rights under the GDPR
    You may request details of the information I hold about you under the General Data Protection Regulation (GDPR) 2018.

    If you would like a copy of this information, please email [email protected] or write to:

    Vicky Mould
    Azalea Counselling
    Wessex House
    Upper Market Street
    SO50 9FD.

    I aim to keep all of your information up to date, yet if you believe that this information is incorrect or incomplete, please let me know as soon as possible so that I can amend it for you.

    Changes to this privacy policy
    I will keep this policy under regular review, and I will place any updates on this page. This policy was last updated on 28th September 2020.

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