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Azalea Counselling Counselling in Eastleigh near Winchester
with Vicky Mould

Privacy policy

This privacy policy explains how I use the information provided by you through this website.

Information I may collect about you
When you contact me through this website, I may collect, use and store information such as:

  • Your name
  • Email
  • Phone number
  • Date of birth, address and GP surgery
  • The nature of your referral or enquiry, including mental and physical health needs.

    How I may use this information about you
    I may use this information in the following ways:

  • To inform you about my counselling service
  • To answer any questions you have
  • To arrange a session, respond to cancellations or requests to reschedule sessions
  • To establish a working agreement with you
  • To seek feedback on your experience of counselling with me.

    I may publish new testimonials on this website, yet only if I have consent for this.

    Storing the information that you provide
    I will do my utmost to safeguard the information you provide, including using a personal password-protected computer.

    If we have contact yet choose not to proceed with counselling, I will delete the information I hold about you one month after this contact.

    If we engage in counselling together, I will hold your information for three years after the date counselling ends or the last time I saw you.

    Sharing personal information with others
    I will not share your details with another professional or agency unless you ask and give signed consent for me to do so, or it's an exceptional circumstance where I can break confidentiality, such as:

  • If I have serious concerns about your safety and wellbeing or the safety and wellbeing of others, including a child or young person
  • When I am legally obliged to, such as in cases of terrorism, drug trafficking or money laundering
  • If I am required to give evidence by a court of law, including a coroner or judge.

    Your rights under the GDPR
    You may request details of the information I hold about you under the General Data Protection Regulation (GDPR) 2018.

    If you would like to request a copy of the information I hold about you, please email [email protected]

    I aim to keep your information up to date, yet if you believe that this information is incorrect or incomplete, please let me know as soon as possible so that I can amend it for you.

    Changes to this privacy policy
    I will keep this policy under regular review, and I will place any updates on this page. This policy was last updated on 5th February 2021.


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